If you’ve already purchased your pass, just go to the same page where you bought it. If you used Facebook, Google, or Twitter to purchase, use those to log in now. Otherwise, select your content, sign up, and purchase.

Use the same email/password you registered with. If you used a social login, use that now. Need to reset? See “Password reset.”

1. Click the content you want to watch.
2. On the login screen, click Forgot password?
3. Enter your email, click RESET, then check your email for a token.
4. Enter the token and your new password, then click SET.

You can watch on up to 2 devices at once—PC, tablet, phone, or supported Smart TV.

Browser: Log in → My Details → My Subscriptions → Cancel → Confirm.

App: Cancel via Android, iOS, Roku, etc.

• Refresh the page
• Disable VPN
• Clear cache & cookies (how-to)
• Use private/incognito (how-to)
• Try another browser/device/network

• Use supported cards (Visa, MC, AmEx); avoid JCB/UnionPay.
• Enter details manually (no copy/paste).
• Contact your bank.
• Clear cache/incognito
• Try another browser/device/card/method

1. Log in → Card details → Enter new card → Update.

Only for active subs (not in trial). To remove card, delete your account.

Show dates, VOD length, and special event info live on each show’s page or its FAQ.

• Refresh the page
• Close background apps
• Clear cache & cookies
• Use incognito/private
• Switch browser/device/network
• Restart router & device

Smart TVs: Use your TV’s browser or Puffin TV app if supported.

Chromecast & AirPlay: Fully supported.